Here you will find answers to the most common questions for our members' club.


Members club
  • What is a membership club?
    • Our members' club is a loyalty program that rewards members with benefits and personal service.
  • How does the program work?
    • As a member, you get unique benefits and the latest news first.
  • Is membership free?
    • Yes.
  • Is there a binding period?
    • No.


My advantages
  • How to earn bonus points?

    • Bonus points are automatically earned only when you book accommodation on our website.
  • What do you earn bonus points for?
    • Bonus points are only earned on goods and services ordered on our website.
  • How to use bonus points?
    • Bonus points and other benefits can be used to pay/part-pay for your stay or purchases in the restaurant via the member profile, online or at reception.
  • When do bonus points expire?
    • Bonus points expire on the last day of the following calendar year.
  • When do other benefits expire?
    • Gift vouchers and offers expire according to instructions in "benefits".
  • When are bonus points awarded?
    • Usually immediately or within 7 days of stay or transaction.
  • Where can I use bonus points and benefits?
    • At Thorbjørnrud Hotell.


  • How is a cancellation handled?

    • Cancellation/cancellation is automatically registered and corrects bonus accrual.
  • Register missing bonus points?
    • Please create a support request.


  • Delete my profile

    • Please create a support request.
  • Unsubscribe
    • All communications contain unsubscribe options.